An essential guide for property owners
Drilling and equipping a borehole is a significant financial investment and, if done correctly, can provide a reliable water supply for decades. Unfortunately, the borehole industry in South Africa has recently seen a rapid increase in substandard and fly-by-night service providers. This has resulted in many property owners losing large sums of money, often with little or nothing to show for it.
This guide was compiled to empower clients with practical knowledge, helping them to make informed decisions and avoid costly mistakes when choosing a borehole drilling contractor.
1. Start with Proper Research
A reputable borehole drilling company will have an established and traceable presence.
Before contacting any contractor:
- Use Google and other search engines to research borehole drilling companies in your area.
- Established companies will usually have:
- A professional website
- Online reviews or references
- A clear business history and digital footprint
Be cautious of companies that only advertise through classified ads, social media posts with no company background, or WhatsApp-only contact details.
2. Use a Locally Established Drilling Company
Whenever possible, use a locally established borehole drilling company.
Local companies understand the local geology and groundwater conditions, have a reputation to protect in the community, and are more accessible for follow-up work, maintenance, or warranty issues.
3. Verify the Company’s Legitimacy
Before paying any deposit, ensure the company can provide:
- A physical business address
- A landline telephone number
- A professional email address linked to the company’s domain
- A registered company name
Check the address on Google Maps and, if possible, visit the office in person.
4. Avoid Middlemen and Brokers
Avoid individuals or companies that merely arrange drilling. Always deal directly with the company that will drill and equip your borehole.
5. Borehole Drilling Is a Specialist Field
Do not assume plumbers, electricians, or general contractors are qualified to equip boreholes. Incorrect pump selection and installation can permanently damage a borehole.
6. Be Wary of Unrealistic Promises
No ethical company can guarantee water yield or drilling depth. Be cautious of guaranteed water or unusually cheap quotes.
7. Insist on Proper Documentation
You must receive a written report or detailed invoice including:
- Drilling depth
- Casing details
- Water Strike Depth
- Pump specifications
- Installation depth
8. Quality Over Price
Do not choose a contractor based on price alone. Cheap work often leads to expensive failures.
Final Advice
Take your time, ask questions, and choose a provider based on reputation, experience, transparency, and professionalism.
An informed client is the best protection against substandard workmanship.
Created by Kwa-Natal Drilling in the best interests of our prospective clients.